Written By: Robert Rose | Apr 10, 2019 12:00:00 AM
By Robert Rose, Chief Strategy Officer of The Content Advisory, the Consulting & Education Group of Content Marketing Institute. For more than 20 years, Rose has been helping marketers to tell their story more effectively and build passionate audiences and powerful customer experiences. Rose will be the opening and closing keynote speaker for the 2019 TMSA Logistics Marketing & Sales Conference.
It seems like every week brings us the news of some brand suffering from botched communication. A common thread runs through these stories: juicy rationalization. Whether implicit or explicit, that rationalization goes something like this: “We didn’t mean to do it. We’re just so big that we can’t help miscommunicating from time to time.”
Examples:
The ease with which technology has enabled brands to speak is a double-edged sword. Anyone can now create any amount of content. And so.... we do. From manuals to mission statements, from policy to social posts, and branded content to blogs, businesses are pumping out content faster than ever.
Too often, companies mistake content for communication.
Just because the policy is written, the corporate dictates posted, the rules stated, the blog post published, or the tweet tweeted does not mean that the desired communication has occurred. It’s ironic that so many of us professional communicators are tasked with creating content, not with communicating. The ability to communicate may be the most undervalued skill that a content practitioner must have.
We often talk of the “culture of content” as we design strategic processes for scaling content across the enterprise. We ask ourselves, “How can we say more” without asking “Why are we saying anything at all?”
Instead of cultures of content, companies need cultures of communication. That kind of culture may not prevent all big miscommunications like the ones above, but it may help us catch more miscommunications while they’re small.
Are you creating content or communicating?
Interested in learning more about Rose and his keynote sessions at the Annual TMSA Conference in June? Click here
Tags: Content Marketing
By Robert Rose, Chief Strategy Officer of The Content Advisory, the Consulting & Education Group of Content Marketing Institute. For more than 20 years, Rose has been helping marketers to tell their...
By Robert Rose, Chief Strategy Officer of The Content Advisory, the Consulting & Education Group of Content Marketing Institute. For more than 20 years, Rose has been helping marketers to tell their...