More posts about customer service

Customer Service

Rose Rocket Maintains Personal Connections through Virtual Booth

From thinking about our own customers to looking out for our customer’s customers, we constantly obsess over every person’s experience with Rose Rocket. This is because we believe in the importance...

Customer Service

Is a Customer Experience Strategy Critical for Transportation Companies?

By Brian Everett, ABC, Chief Executive Officer of TMSA and Senior Partner with MindShare Strategies, Inc., an association management company specializing in the management and marketing of...

Customer Service

Expanding Minds and Experiences at the 2019 TMSA Annual Conference

At this year’s Compass Awards, a direct mail campaign by VantagePoint Logistics took some of the top honors. Yes, a 147-year-old medium (or 537 or 3019-year-old medium depending on who you ask)...

Customer Service

How Copywriting Contributes to a Great Customer Experience

By Conrad Winter, a campaign and content copywriter for the transportation and logistics industry. He is a TMSA member and will be exhibiting at the upcoming TMSA Logistics Marketing & Sales...

Customer Service

The First One to Commit to the Experience Wins

By Robert Rose, Chief Strategy Officer of The Content Advisory, the Consulting & Education Group of Content Marketing Institute. For more than 20 years, Rose has been helping marketers to tell their...

Customer Service

Generating Meaningful Customer Feedback for Meaningful Action

At TMSA's recent Marketing & Sales Leadership Conference, participants representing such well known companies as Fedex, Saddle Creek Logistics, SupplyChainBrain, ODW Logistics and the American...

Customer Service

Business Retention Is More Than Customer Retention

By Anne Miner, President, The Dunvegan Group Customers are the lifeblood of any business; without customers, there is no business. And customer acquisition is a significant area of activity and...